🔐 Privacy Policy – Smart Health System
At Smart Health System, we are committed to protecting your privacy and ensuring that your personal and medical information is handled in a safe, secure, and transparent manner. This Privacy Policy explains how we collect, use, and protect your data when you use our platform.
📍 Who We Are
Smart Health System is a digital healthcare platform based in Sydney, New South Wales, Australia, providing appointment booking, medical records management, telemedicine, and healthcare automation services.
📊 Information We Collect
We may collect the following types of information:
- Full name and contact details (email, phone number)
- Date of birth and gender (for medical records)
- Appointment and consultation history
- Medical information provided by patients or doctors
- Payment and billing information (if applicable)
- Device and usage data (for improving system performance)
⚙️ How We Use Your Information
We use your information to:
- Book and manage doctor appointments
- Maintain electronic medical records (EMR)
- Provide AI-based health assistance and recommendations
- Enable secure communication between patients and doctors
- Process payments and invoices
- Improve system performance and user experience
- Ensure legal and regulatory compliance
🔒 Data Protection & Security
We take data security seriously. Smart Health System uses advanced security measures such as:
- Encrypted data storage
- Secure cloud infrastructure
- Role-based access control
- Regular system monitoring and updates
We ensure that only authorized personnel can access sensitive medical information.
🤝 Information Sharing
We do not sell or rent your personal data.
We may share information only in the following cases:
- With doctors or healthcare providers involved in your treatment
- With hospitals or clinics you are registered with
- When required by law or regulatory authorities
- With secure third-party services for payment processing or system operations
🍪 Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Enhance system performance
You can disable cookies in your browser settings at any time.
👤 Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Request a copy of your medical records
⏳ Data Retention
We retain your data only as long as necessary to provide healthcare services or comply with legal obligations.
🌐 Third-Party Services
We may use trusted third-party services for:
- Payment processing
- Cloud hosting
- Email notifications
- Video consultations
All third-party providers are required to maintain strict data protection standards.
📍 Contact Us
If you have any questions about this Privacy Policy, please contact us:
📱 Phone: +61 430 606 786
📧 Email: info@smarthealth-sydney.com
📧 Support: support@smarthealthsystem.au
📍 Sydney, New South Wales, Australia
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.